Frequently Asked Questions
- Q
- How does Mobiloans work?
- A
- Mobiloans is a flexible line of credit that extends in the amounts of $20 to $500*.
- Q
- How much money can I get?
- A
- You can obtain your available credit by logging on to your account at Mobiloans.com. The credit limit represents the credit we have agreed to extend to you under Mobiloans. The available credit is the maximum amount that may be requested as an advance at any time.
- Q
- How do statements work?
- A
- Statements are issued 14 days prior to your due date. Email notifications will be issued to the account email on file. Statements will be accessible by logging into your Mobiloans Line of Credit account and selecting 'My Accounts' and clicking 'Statements'.
- Q
- Do you check credit?
- A
- Yes, we obtain credit reporting information from various third party data providers.
- Q
- What fees apply and how do they work?
- A
- When you get a line of credit, you pay a Cash Advance
Fee of $3.00 for each $20 borrowed. If you pay your line of credit back in full
on or before your due date, there are no additional fees or charges.
If you need more time to repay your line of credit, you have the option to pay the minimum with AutoPay. AutoPay is 10% of your original principal amount plus a fixed finance charge that's based on the amount of outstanding principal remaining on your account. Noted below are the outstanding principal amounts with the appropriate fixed finance charges:
Unpaid Account Balance Fixed Finance Charge $0 No charge More than $0 to $100 $19 per billing cycle More than $100 to $200 $29 per billing cycle More than $200 to $300 $39 per billing cycle More than $300 to $400 $49 per billing cycle More than $400 $59 per billing cycle
- Q
- What do I need to do to verify my account information?
- A
- You can email scanned documents to verify@mobiloans.com or fax the information to 877-891-7862.
- Q
- How do I payback my loan?
- A
- Easy... you don't have to do anything — payments will automatically be drafted from your checking account. The minimum amount (10% of principal plus the Cash Advance Fees or Fixed Finance Charges that apply) will be deducted, unless different payment arrangements have been made.
- Q
- What states are currently NOT serviced by Mobiloans?
- A
- West Virginia, Colorado, Maryland, New Hampshire,
Louisiana and Arkansas.
- Q
- Why do I not receive emails about my loan?
- A
- Due to email filters and other technology services used to curb SPAM, your internet service provider may prevent you from receiving emails regarding your account with Mobiloans.com. However, most emails received from Mobiloans.com are very important and include account updates and statements. Most of these emails are directed to a bulk/junk folder. To ensure that you receive future notices and email communication please take a moment to add our email address, admin@mobiloans.com, to your address book or inbox 'safe list'.
For additional information, Customer Support can be reached at the following:
MobiLoans, LLC
164 Yuroni Trail
Marksville, LA 71351
P: (877) 836-1518
F: (877) 891-7859
Email: support@mobiloans.com
Hours of operation: Monday – Friday 7 AM to 7 PM CT
